Ufone, one of Pakistan’s top telecom providers, has built a reputation for offering reliable services with strong customer care. Whether you’re experiencing network issues, need help with a package, or want to file a complaint, Ufone’s helpline and customer support services are designed to provide quick and efficient solutions.
In this complete guide, we’ll walk you through everything you need to know about Ufone’s helpline numbers, support channels, complaint procedures, and digital support options in 2025.
🔹 1. Ufone Helpline Number (From Ufone SIM)
The primary and most direct way to contact Ufone is through its helpline number.
✅ Dial: 333
- Availability: 24/7
- Charges: Rs. 2 + tax per call
- Who Can Use It? Only accessible from a Ufone number
- Services Offered:
- Talk to a Ufone representative
- Get package information
- Check SIM registration
- Lodge complaints
- Report lost/stolen SIM
Tip: Use the IVR menu if you want a self-service option. It’s faster for checking balance, offers, or activating bundles.
🔹 2. Ufone Helpline (From Other Networks)
If your Ufone SIM is not available, you can still contact customer care from any other network.
✅ Dial: 033-11-333-100
- Availability: 24 hours a day
- Standard call charges from your network will apply
- Ideal For: Customers who have lost their Ufone SIM or are using dual-SIM phones
🔹 3. Ufone Customer Support via WhatsApp
In 2025, Ufone is fully embracing WhatsApp as a quick and convenient customer support platform.
✅ Ufone WhatsApp Number: 0331-1333100
- Services Available:
- Ask about internet and call packages
- Recharge or check balance
- Track usage of Super Card or bundles
- Get help with technical issues
- Live chat with an agent
How to Use:
- Save the number in your phone
- Open WhatsApp and start chatting
- Choose from menu options or type your query
Why It’s Useful: It’s free, fast, and interactive, making it ideal for modern users.
🔹 4. Ufone Online Customer Support
✅ My Ufone App
The My Ufone App isn’t just for checking your balance or buying bundles — it also includes:
- Live Chat Support
- Package Activation
- Complaint Submission
- SIM Replacement Requests
Download Links:
✅ Ufone Website (Live Chat)
- Visit: https://www.ufone.com
- Use the Live Chat widget available on the homepage
- Enter your details and get support from a live agent
- Available 24/7 for all users
🔹 5. Email Support
If you prefer writing detailed complaints or inquiries, Ufone offers dedicated email support.
✅ Email: customercare@ufone.com
- Mention your:
- Ufone number
- Full name
- Issue description
- Any screenshots or attachments if applicable
Response Time: Usually within 24-48 hours
Tip: Always use a clear subject line like “Billing Issue – Ufone Super Card” or “SIM Block Request.”
🔹 6. Ufone Social Media Support
In 2025, Ufone continues to offer active support via its social media platforms:
✅ Facebook: facebook.com/ufone
✅ Twitter/X: twitter.com/ufone
✅ Instagram: instagram.com/ufone.official
Send them a direct message (DM) or comment under relevant posts. Their teams usually respond within a few hours during working days.
🔹 7. Ufone Franchise & Service Centers
If you prefer face-to-face support, you can visit any Ufone Customer Service Center or franchise outlet.
Services Available:
- SIM replacement or upgrades (e.g., 3G to 4G)
- Biometric SIM verification
- Mobile phone complaints
- Recharge and billing inquiries
How to Locate a Nearby Center:
- Use the “Service Center Locator” on the Ufone website
- Or check via My Ufone App
🔹 8. How to File a Complaint
If you’ve faced poor service, wrong billing, or activation issues, here’s how to lodge a formal complaint:
Methods:
- Dial 333 and speak to an agent
- WhatsApp or Live Chat support
- Use My Ufone App > Help > File Complaint
- Email to customercare@ufone.com
What to Include:
- Mobile number
- Issue details
- Time/date it occurred
- Screenshots or proof (if any)
You’ll receive a Complaint Ticket Number, which you can use to track the status of your issue.
🔹 9. Ufone Corporate & Business Support
For business and corporate clients, Ufone offers dedicated account managers and specialized support.
Contact:
- Corporate Helpline: 033-11-333-900
- Email: businesssolutions@ufone.com
- Services include:
- Bulk SIM management
- Corporate internet packages
- Device and M2M solutions
✅ Summary Table: Ufone Customer Support Channels
| Support Type | Contact Info | Availability |
|---|---|---|
| Ufone Helpline (Ufone SIM) | Dial 333 | 24/7 |
| Helpline (Other Network) | 033-11-333-100 | 24/7 |
| WhatsApp Chat | 0331-1333100 | 24/7 |
| Email Support | customercare@ufone.com | 24-48 hrs response |
| My Ufone App | Live Chat & Self-Help | 24/7 |
| Website Live Chat | www.ufone.com | 24/7 |
| Social Media | Facebook, Twitter, Instagram | Active 9 AM–9 PM |
| Service Centers | Nationwide branches | Business hours |
Final Thoughts
In 2025, Ufone’s customer support is more accessible and responsive than ever before. Whether you want instant help through WhatsApp, detailed guidance via call, or prefer solving issues through apps and emails, Ufone offers it all. The operator has also focused on enhancing digital channels, allowing users to resolve queries from the comfort of their homes.
For the best experience, we recommend using the My Ufone App or WhatsApp support, as they are fast, user-friendly, and available 24/7.